Switch Account

Can not access DVR or program DVR to record via web or apps

Can not access DVR or program DVR to record via web or apps

Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎05-18-2009
Message 1 of 3

I can not access my DVR remotely via a PC or via the apps.  I get a message that says cannot connect to your DVR right now, try again later.  It has been like this for weeks.  I called tech and they reset all the boxes, the ONT, I removed the COAX etc. rebooted and cleared router.  The box can be seen online though just not the DVR.  Also, on screen caller id does not work and the fix application does not fix it either.

Silver Contributor IV
Silver Contributor IV
Posts: 524
Registered: ‎06-24-2010
Message 2 of 3

Happens to me every couple months - as does the Caller ID not working, which I see from another thread is happening to you also. My suggestion to you is follow the link below and post the problem there. Those guys always get it working again for me. Why it keeps happening every couple months has never been solved however.



Bronze Contributor II
Bronze Contributor II
Posts: 132
Registered: ‎01-08-2013
Message 3 of 3
It seems like I lose web access to the DVR every week.

I either have to unplug the DVR or have Verizon send a reboot signal. Even that doesn't work every time. It is a really annoying and inconvenient problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.