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Can't Get A Live Person

Can't Get A Live Person

Posts: 2
Registered: ‎11-14-2018
Message 1 of 6


I haven't been able to get in touch with live support for over a week. I get an error message when trying to access purchased VoD content and I've gone through the virtual assist process twice and it hasn't solved the problem. When I try to get a live agent on the phone the system says its transfering me and then drops my call. I tried the chat app today and it says it's connecting me with a live agent but nothing happpens.


How do I get in touch with an actual customer service agent at Verizon Fios to solve my problem and get access to purchased content?


Frustrated to say the least


Gold Contributor VII
Gold Contributor VII
Posts: 4,611
Registered: ‎10-18-2016
Message 2 of 6

Try 1-800-VERIZON 

stay on the line. Best time to call for American support is between 8 am till 5 pm EDT


Posts: 2
Registered: ‎11-14-2018
Message 3 of 6

Thanks for the help. That's the number I called repeatedly but it never actually conects me to a live person despite repeatly pressing 0, saying represenatative, or following their 10 minute process through before asking to be transferred.


Seems like there's no other way though so I'll keep trying and spending an hour every night trying to get help.


Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 4 of 6

Try twitter @verizonsupport

I have found them helpful.

Not quite real time but will initiate a chat if needed

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor House1
Posts: 2
Registered: ‎07-23-2019
Message 5 of 6

 I have wifi issue in my house I need a tech to come to my house and fix the problem

Moderator Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 6 of 6

Hello House1,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

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