I haven't been able to get in touch with live support for over a week. I get an error message when trying to access purchased VoD content and I've gone through the virtual assist process twice and it hasn't solved the problem. When I try to get a live agent on the phone the system says its transfering me and then drops my call. I tried the chat app today and it says it's connecting me with a live agent but nothing happpens.
How do I get in touch with an actual customer service agent at Verizon Fios to solve my problem and get access to purchased content?
Frustrated to say the least
Solved! Go to Solution.
Thanks for the help. That's the number I called repeatedly but it never actually conects me to a live person despite repeatly pressing 0, saying represenatative, or following their 10 minute process through before asking to be transferred.
Seems like there's no other way though so I'll keep trying and spending an hour every night trying to get help.
Try twitter @verizonsupport
I have found them helpful.
Not quite real time but will initiate a chat if needed
This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.