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Can't Get A Live Person

Can't Get A Live Person

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Contributor JWVERIZONUSER
Contributor
Posts: 2
Registered: ‎11-14-2018
Message 1 of 10
(1,557 Views)

Hello,

I haven't been able to get in touch with live support for over a week. I get an error message when trying to access purchased VoD content and I've gone through the virtual assist process twice and it hasn't solved the problem. When I try to get a live agent on the phone the system says its transfering me and then drops my call. I tried the chat app today and it says it's connecting me with a live agent but nothing happpens.

 

How do I get in touch with an actual customer service agent at Verizon Fios to solve my problem and get access to purchased content?

 

Frustrated to say the least

Thanks!

9 REPLIES 9
Gold Contributor VII
Gold Contributor VII
Posts: 4,740
Registered: ‎10-18-2016
Message 2 of 10
(1,552 Views)

Try 1-800-VERIZON 

stay on the line. Best time to call for American support is between 8 am till 5 pm EDT

 

Contributor JWVERIZONUSER
Contributor
Posts: 2
Registered: ‎11-14-2018
Message 3 of 10
(1,541 Views)

Thanks for the help. That's the number I called repeatedly but it never actually conects me to a live person despite repeatly pressing 0, saying represenatative, or following their 10 minute process through before asking to be transferred.

 

Seems like there's no other way though so I'll keep trying and spending an hour every night trying to get help.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,649
Registered: ‎11-04-2008
Message 4 of 10
(1,530 Views)

Try twitter @verizonsupport

I have found them helpful.

Not quite real time but will initiate a chat if needed


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor House1
Contributor
Posts: 2
Registered: ‎07-23-2019
Message 5 of 10
(575 Views)

 I have wifi issue in my house I need a tech to come to my house and fix the problem

Moderator Moderator
Moderator
Posts: 9,046
Registered: ‎03-18-2013
Message 6 of 10
(571 Views)

Hello House1,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

Contributor 1carolinaguy
Contributor
Posts: 2
Registered: ‎09-26-2019
Message 7 of 10
(282 Views)

You can’t get in touch with a real person. Seems absolutely impossible.

Contributor 1carolinaguy
Contributor
Posts: 2
Registered: ‎09-26-2019
Message 8 of 10
(280 Views)

Seems to be impossible to get a real person on the phone. Called three times with no luck. I get to the end of the menu and the phone call is ended. 

Moderator Moderator
Moderator
Posts: 1,619
Registered: ‎07-06-2016
Message 9 of 10
(268 Views)
Hi 1carolinaguy,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
Moderator Moderator
Moderator
Posts: 1,619
Registered: ‎07-06-2016
Message 10 of 10
(267 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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