Switch Account

Can't Get HD channels

Contributor Ramapo278
Posts: 1
Registered: ‎11-29-2014
Message 1 of 4

I have an HD set top box. I connected it to my new HD TV with a new HDMI cable. All channels come in just fine EXCEPT the HD channels. None of them come through.


It says that it does not get the signal. I spent half an hour with the TV technical support going through tests and they said this is a problem with the signal, not the TV.


Any ideas?

Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014
Message 2 of 4

If its a problem with the signal then they have to send a tech out and find out where the issue is.

Check any splitters you have as they can cause signal issues.

Do you have another coax outlet to test it on to rule out a coax issue?


Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 3 of 4

If you have another HD TV first try the HDMI cable at that location then the cable box then the TV to rule out all the equipment first before calling for a signal problem on that coax leg.

Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008
Message 4 of 4

Another possibility is an HDMI hadnshake issue between the box and the TV.  I know there was an issue with some sets in the past, don't know if it still exists.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.