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Can't Use DVR

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Contributor
Contributor
Posts: 4
Registered: ‎01-16-2018
Message 1 of 3
(496 Views)

When I press the DVR button on my remote, I get a message to "Upgrade to DVR Service" where my recordings should be.

 

Tried resetting the DVR/STB, no help. Can't access my recordings through the FiOS TV app either. I get an error (Error Code 9-6-15-100-999).

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MVP MVP
MVP
Posts: 579
Registered: ‎12-06-2010
Message 2 of 3
(430 Views)

You need to contact fios tech support and tell them to re-activate your DVR service. You could try: https://www.dslreports.com/forum/vzdirect and see if they can help.

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Contributor
Contributor
Posts: 4
Registered: ‎01-16-2018
Message 3 of 3
(317 Views)

I ended up unplugging the box, plugging it back in and now it recognizes my DVR service again.

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