Can't connect to DVR from online or mobile app

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Contributor
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Posts: 1
Registered: ‎02-28-2019

Can't connect to DVR from online or mobile app

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I am unable to program/manage DVR online or via the smart phone app, and I consistently get the message that my DVR may be offline (error code 9-6-72-652-001 online and 9-6-24-652-001 on the app). 

 

I have tried rebooting and power-cycling my DVR, and contacting support, to no avail.  I was even told by support that I needed Enhanced DVR for this feature, but I believe this was inaccurate.  Standard DVR features clearly states "Program and manage your DVR online or from your compatible smart phone."

 

Does anyone know a fix for this issues that does not require tech providing me with a new STB/DVR? My model is VMS1100.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: Can't connect to DVR from online or mobile app

Message 2 of 10
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Are you using FIOS router?

You need to do initial control while connected to your home network.

Once your device is registered to your DVR, you should have control outside of your house.


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Contributor
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Posts: 1
Registered: ‎12-24-2019

Re: Can't connect to DVR from online or mobile app

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Everyone keep saying that you have to connect to the router but no one is saying how to do it

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,718
Registered: ‎12-02-2012

Re: Can't connect to DVR from online or mobile app

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Plug a Verizon router into your coax network.  Plug the set-top-box into the same coax network.  They will connect automatically over coax.  You can confirm the connection by looking at the active devices on the router's management page.

 

If you're not using a Verizon router, more complex setup is required and not all FiOS features may work.

 

Good Luck.

 

 

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Contributor
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Posts: 4
Registered: ‎01-16-2018

Re: Can't connect to DVR from online or mobile app

Message 5 of 10
(2,784 Views)

Had the same problem. Uninstalling/Reinstalling the app got it working again for me.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-04-2020

Re: Can't connect to DVR from online or mobile app

Message 6 of 10
(2,630 Views)

whats the point?  still can't download your shows

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: Can't connect to DVR from online or mobile app

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(2,621 Views)

So you can watch them while not in the house?

I use it often when visiting relatives to watch recorded shows.

And if you have Verizon wireless, you can watch the content without it counting against your data plan.


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Contributor
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Registered: ‎03-14-2020

Re: Can't connect to DVR from online or mobile app

Message 8 of 10
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I’m having the exact same issue. I used to stream shows on my tablet in rooms where we didn’t have a tv. Nothing changed but starting this week it just refused to work. I know my DVR is online since I use it to watch tv downstairs but the app will not work. I also tried to uninstall and then reinstall it and it didn’t help. Am using a fios router btw. 

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Contributor
Contributor
Posts: 1
Registered: ‎03-28-2020

Re: Can't connect to DVR from online or mobile app

Message 9 of 10
(1,965 Views)

Looks like I can sorta connect, but for example, I can't even set a show to record. 

 

I get the error 9-6-71-652-001. 

 

This is both from a desktop browser and Android FIOS TV app. Same error.

 

Have FIOS Quantum Gateway. 

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎07-18-2018

Re: Can't connect to DVR from online or mobile app

Message 10 of 10
(1,456 Views)

Happens a lot from the website.  It's hit or miss, I don't know when I'm going to get the error or when it's going to work.

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