01-27-2013 06:09 PM
Today, we started having problems with what I think is a set-top box issue. The TV plays videos over Netflix through our Wii so it is not a TV hardware issue. First, we were getting audio only and no video now we get no signal from the FioS external input. I have checked all of the cables and powered on/off all equipment. I have to believe this is a set top box issue. Any ideas on what to do next?
01-28-2013 05:18 AM - edited 01-28-2013 05:18 AM
Are you using HDMI from the STB to TV? Low quality HDMI cables can cause the problem you described. Based on the checks you've done, a faulty cable is the thing that comes to mind.
Try replacing the cable. If that doesn't fix it, request a replacement STB.