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Can't get FiOS TV feed from set top box to my Sony TV

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CKM531
Contributor
Contributor
Posts: 1
Registered: ‎01-27-2013

Can't get FiOS TV feed from set top box to my Sony TV

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Today, we started having problems with what I think is a set-top box issue. The TV plays videos over Netflix through our Wii so it is not a TV hardware issue. First, we were getting audio only and no video now we get no signal from the FioS external input. I have checked all of the cables and powered on/off all equipment. I have to believe this is a set top box issue. Any ideas on what to do next?

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walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Can't get FiOS TV feed from set top box to my Sony TV

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(598 Views)

Are you using HDMI from the STB to TV?  Low quality HDMI cables can cause the problem you described. Based on the checks you've done, a faulty cable is the thing that comes to mind.

 

Try replacing the cable. If that doesn't fix it, request a replacement STB.

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