10-08-2011 09:02 PM
Scenario1: When I connect external drive to DVR, I'm prompted on TV that external drive is connected, and it will be erased. Select "accept" or "reject". I click "accept", and nothing happens.
Scenario2: I go to "Enable More Storage", I follow the steps, and set-top box reboots. When the DVR comes back up, I still don't see the external drive under "Recorder Status".
Verizon tech support has been little help. When I first called, the rep had not idea about external storage functionality. The 2nd rep that I chatted with, replaced my DVR, this didn't help. The 3rd rep that I chatted with told me they couldn't issue commands to my DVR because it was during off hours.
So I've tried two DVRs, and no success.
Western Digital My Book AV 500
Motorola DVR QIP-7216-1, Release: 1.9, Build: 10.95
10-10-2011 10:49 AM
Hey, sorry you're having difficulties getting the external storage to work properly! I am not familiar with this particular drive, though I have heard of it. Is it a brand new drive you're using specifically for additional storage, or have you used it with a different device/computer previously? I'm wondering if it may be due to how the hard drive is partitioned/formatted. My suggestion would be to refer to the manufacturer instructions for formatting the drive within windows if possible, and once that's done, try it again on your DVR. Feel free to post back here or shoot me a PM to discuss further. Thank you!
10-11-2011 01:19 PM
10-13-2011 07:44 PM
Thanks for your response Travis. I purchased this new to use with the DVR. Western Digital pointed me to Verizon. I haven't pursued reformatting yet. I was a little concerned when I received the drive because the packaging looked like it was open and then resealed. I'm going to RMA this drive with Western Digital.
10-14-2011 12:31 PM
I'm having the exact same situation as your scenario #2. I've never had scenario #1 occur.
I have the 1 TB drive and the QIP-7216. I just love having invested the cash in this, having the issue, calling tech support, and being told I can't be helped.
I'm now using the drive as a focal point and as a talking point during conversations held in my living room.
Please keep me updated with your progress, if any.
10-21-2011 07:47 AM
Thanks Verk and Brilan for providing the information requested.
I've sent a command called a refresh to both of your circuits. What we want you guys to do is to try power cycling the box, and once the IMG is fully loaded (guide data present etc) go ahead and try reattaching the drive. Verk, I realize you may not have a drive currently to test with, as I'm not sure how RMA's are handled from WD, but please try this step if you're able to and report back with results. Brilan, if you could try the same steps that would be appreciated. Again, we have developers looking into this right now.
10-21-2011 05:02 PM
Thanks Brilam. Sorry that didn't work but it's a step the developers wanted us to take. I'll let them know. Thanks again, and I'll keep you guys posted as we get more information.
10-23-2011 01:58 PM