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Can't get New 7232 DVR Multiroom to Work

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frankpf3
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-10-2010

Can't get New 7232 DVR Multiroom to Work

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I just received the "swap". The new 7232 DVR and sent back in my old 7216. When I try to activate the multi room feature through the IMG, it tells me I have no other boxes in my house, which is not true, I have two other 7100-P2's.

 

Any ideas how to resolve this? I tried the reboot, reauth in the IMG, still doesn't work.

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Can't get New 7232 DVR Multiroom to Work

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(1,578 Views)

 


@frankpf3 wrote:

I just received the "swap". The new 7232 DVR and sent back in my old 7216. When I try to activate the multi room feature through the IMG, it tells me I have no other boxes in my house, which is not true, I have two other 7100-P2's.

 

Any ideas how to resolve this? I tried the reboot, reauth in the IMG, still doesn't work.


 

try running the auto correction on the set top box, and then try to enable the multi feature again. 

 

menu > customer support > in home agent > set top box auto correction 

 

and then run your multi room thing.  if it doesn't work then you'll probably have to reach out to chat support so they can enable it or call 800 VERIZON 

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