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Can't log in to FIOS TV app. Error code 9-6-23-302-102

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edzinva
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Posts: 1
Registered: ‎03-17-2020

Can't log in to FIOS TV app. Error code 9-6-23-302-102

Message 1 of 5
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I was watching the app with no problems when I got an error message that said "We are unable to authenticate your Fios services. Please visit verizon.com/myverizon. Error Code: 9-6-23-302-102. Please help.

 

4 REPLIES 4
Jfountain179
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Posts: 1
Registered: ‎03-17-2020

Can't log in to FIOS TV app. Error code 9-6-23-302-102

Message 2 of 5
(1,061 Views)

I was watching the app then all of a sudden it shut down and gave me the error code 9-6-23-302-102.  Now it said to goto verizon.com/myVerzion and that website does not work either.   Please help.

FiosNoVA
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Posts: 1
Registered: ‎03-17-2020

Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102

Message 3 of 5
(1,019 Views)

Having the same problem.  This has occurred in the past when Verizon’s authentication server crashes.  FiosTV over the tuner boxes and TV set is still working OK.

Arg1330
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Contributor
Posts: 1
Registered: ‎02-08-2021

Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102

Message 4 of 5
(305 Views)

Any fix for this?  I have the same problem

CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,963
Registered: ‎11-04-2008

Re: Can't log in to FIOS TV app. Error code 9-6-23-302-102

Message 5 of 5
(245 Views)

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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