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Can't turn TV on/off with remote

Can't turn TV on/off with remote

Contributor lvkazes
Posts: 1
Registered: ‎10-18-2011
Message 1 of 4

When we were first set up with FIOS I was able to turn my Symphonic TV on/off with the Verizon remote.  Some time later this stopped working and I vaguely recall a representative talking me through programming the remote, though I can't remember if we used the code or the code search method.  A few months ago we lost this functionality again, along with volume control (which was also the case during the previous incident).  I've tried programming the remote using both the code and the code search method.  I've also tried switching remotes with another TV.  Any idea why I can't program the remote for this TV anymore?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 68
Registered: ‎12-30-2010
Message 2 of 4

Ivkazes –

Thanks for posting on our community forums.  The first thing to do would be to make sure that the IR sensor is still functioning properly on your TV.  The easiest way to do this is to grab the original remote control for that TV and just make sure that it can control the TV.  Once we know that is working, you may need to replace the batteries in your Verizon remote and try programming again.  Below is a link to all model remotes that we carry, including their user manuals and code lists.  Follow this to reprogram.  Once you complete these tasks, if it is looking like the remote may be faulty you can always order a replacement through our In Home Agent ( http://verizon.com/inhomeagent ). Thanks again -- Mike


Contributor BoomBoom
Posts: 1
Registered: ‎01-26-2013
Message 3 of 4

Can't turn my TV with the Verizon remote

Moderator Moderator
Posts: 9,141
Registered: ‎03-18-2013
Message 4 of 4

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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