Can't watch recorded shows from IPC

[#1]

For the past two weeks I have been unable to watch recorded shows on the arris IPC 1100 p2 in my loft and master bedroom. I get an error message no code and the station that I have tuned on turn black with no sound have to change to another channel to get picture and sound I just received new IPC boxes today (dec 15th) previous ones had the same issue and still having same issue.  I have been on verizon chat about this issue mutiple times already I am not happy about this and was wondering if anyone else has the problem and what was done to fix it?  I do have a tech coming out tommorow to look at this

[#2]

Obviously at least three possibilities

Bad VMS

BAD IPC

Bad home network.

Have you tried eliminating some of the possibilities?

remember you are mostly talking to PEERS here.

[#3]

Not sure should know more tommorow when a tech comes out.

[#4 · Accepted solution]

Tech came out and replaced the spliters and everything is ok for now.