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Can't watch shows through FIOS website

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Tea99
Contributor
Contributor
Posts: 2
Registered: ‎05-09-2015

Can't watch shows through FIOS website

Message 1 of 3
(1,338 Views)

I am trying to watch a show online but I keep getting an error:

 

Unable to play the video. Please try again later. (6007) 

 

I subscribe to the show's network, so I should be able to access it. I don't have the digital set top box, so I can't watch On Demand shows through my TV.

 

Has anyone found a solution to this error? Thanks!

2 REPLIES 2
Verizon_Support
Employee Employee
Employee
Posts: 3,214
Registered: ‎04-10-2013

Re: Can't watch shows through FIOS website

Message 2 of 3
(1,284 Views)

Hi Tea99,

 

Thanks for reaching out to us on the forums! We gather from what you've stated in your post that you're able to sign in. You may be having an issue with your browser. Try deleting your cookies, Internet cache and resetting your browser as well. Afterwards, make sure you close the browser and reopen it and try again.

 

Thanks,

CJ

Tea99
Contributor
Contributor
Posts: 2
Registered: ‎05-09-2015

Re: Can't watch shows through FIOS website

Message 3 of 3
(1,257 Views)

Hi, I contacted Tech Support and found out that although I can watch the channel online, the show that I wanted to watch is not available to watch online by the provider. Thanks for your time!

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