I am unable to access one of my two STB's from the website. One comes up fine, the other says "not available". DOes anyone know how to fix this? I reset the STB with no luck.
Thanks for the assistance.
You should try to reboot the router, wait for the internet lights to come up and then reboot your stb cable box. that reforms the connection.
If that doesn't work, a lot of people have had pretty decent luck with the LIVE CHAT option located here.
You can also call into the support center at 888 553 1555