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Cannot Access STB from Website

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Contributor
Contributor
Posts: 1
Registered: ‎12-06-2010

Cannot Access STB from Website

Message 1 of 2
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I am unable to access one of my two STB's from the website.  One comes up fine, the other says "not available".  DOes anyone know how to fix this?  I reset the STB with no luck.

 

Thanks for the assistance.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Cannot Access STB from Website

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(1,385 Views)

You should try to reboot the router,  wait for the internet lights to come up and then reboot your stb cable box.  that reforms the connection.    

 

If that doesn't work, a lot of people have had pretty decent luck with the LIVE CHAT option located here. 

 

You can also call into the support center at 888 553 1555

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