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Cannot Stream in 4K via the Netlix/YT native apps on FIOS TV ONE box

Cannot Stream in 4K via the Netlix/YT native apps on FIOS TV ONE box

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Contributor ff1690
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Posts: 3
Registered: ‎06-02-2019
Message 1 of 3
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Hi -

I have a TV One box and a FIOS-G1100 Router. I know this is not a router issue as I stream 4K via Netflix/YT app's on my 4K TV and Netflix/YT app's on my Blu Ray player.

 

Setup: Everything is hard wired. From my router to my TV One Box to my 4K amp to my 4K Samsung TV.

 

1) If I open the Netflix/YT Apps on my TV or on my Blu Ray player I can stream in 4K.

2) If I open the Netflix/YT Apps on the FIOS TV One box I CANNOT stream in 4K.

 

I tried changing the resolution in settings on the FIOS One box: Settings/Video settings/video format to 2160P 16:9 and I get the error: unable to change to the selected video format, it may not be supported on this TV or cannot be changed at this time.

 

As I can stream 4K, as detailed above, from app's on all other devices I know all cabling and setups are fine and work. I just cannot stream 4K from the FIOS One box. I reset everything and still no 4K from the FIOS One box Netflix/YT apps.

 

Is there something I am missing? FIOS states that the TV ONE box is capable of streaming in 4K. Any help appreciated. Any idea appreciated.

 

Thanks,
Jimm

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Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 271
Registered: ‎12-06-2010
Message 2 of 3
(228 Views)

By saying Netflix and YouTube apps, you are going to the channels in the guide right? Is the HDMI cable from the box to the amp(receiver) 4K certified? Did you try to manually setup the box for your brand and model receiver? Is the input on the receiver the box is connected to set to enhanced mode? Did you try going direct from the box to the TV to see if the receiver was the problem?

Contributor ff1690
Contributor
Posts: 3
Registered: ‎06-02-2019

Hi clem53 -

 

Thanks so much for your ideas. I tried going direct from the box to the TV as you suggested,  to see if the receiver was the problem. Bingo. I got 4K. The FIOS TV One box was set to 2160p. I then reconnected my receiver and it stayed at 2160p. But, I still could not stream in 4K.

 

I did some research and found out that my outdated receiver is not compliant. See below. I found it online.

 

Sony STR-DH550 -- No HDCP 2.2, just 4K pass through. Comes with HDMI, can be misleading since it supports HDMI 2.0. The signal requires HDCP 2.2 from start to finish. Meaning connecting through the receiver, won't work. HDCP 2.2 player, receiver, TV/projector.  Won't stream copy righted material. Netflix.

 

The issue is my receiver. So for now no big deal. I will just stream Netflix and YT via the apps on my new TV.

 

Good to know the FIOS box works. I will have to update the receiver down the line when I can afford too.

 

Thanks again. Kudos! You really saved me from chasing my tail forever. 

 

Jimm

 

 

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