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Cannot access list of DVR recordings online

Cannot access list of DVR recordings online

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Contributor
Contributor
Posts: 2
Registered: ‎09-22-2016

Cannot access list of DVR recordings online

Message 1 of 5
(589 Views)
When I log into Verizon on my computer or phone app, I can't see my recorded or scheduled list on my DVR. It says there is nothing available, but I have plenty on the DVR. It has been this way ever since I upgraded my multi room system.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,962
Registered: ‎05-27-2010

Re: Cannot access list of DVR recordings online

Message 2 of 5
(560 Views)

Have you checked to see if your account thinks you have multiple DVR's and that you have the wrong one selected?   When you upgrade or replace a STB, it takes Verizon a while after you return the old equipment to get around to removing it from your account -- it might be possible you are pointed at the "wrong" DVR.

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Contributor
Contributor
Posts: 2
Registered: ‎09-22-2016

Re: Cannot access list of DVR recordings online

Message 3 of 5
(497 Views)
I upgraded my STB in April. Should it take that long to adjust? How do I point it to the right DVR?
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Cannot access list of DVR recordings online

Message 4 of 5
(492 Views)

They have been known to take more then six months to straighten it out, so yes check which one you are pointing to.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Cannot access list of DVR recordings online

Message 5 of 5
(488 Views)

At the top of the app it shows what DVR you are connected to.

Just click it and see if you have an option for more than 1.

Can also try putting in a help ticket within the app.

I have found them helpful.


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