Cannot access list of DVR recordings online
Tmonique80
Newbie
When I log into Verizon on my computer or phone app, I can't see my recorded or scheduled list on my DVR. It says there is nothing available, but I have plenty on the DVR. It has been this way ever since I upgraded my multi room system.
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Re: Cannot access list of DVR recordings online
lasagna
Community Leader
Community Leader

Have you checked to see if your account thinks you have multiple DVR's and that you have the wrong one selected?   When you upgrade or replace a STB, it takes Verizon a while after you return the old equipment to get around to removing it from your account -- it might be possible you are pointed at the "wrong" DVR.

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Re: Cannot access list of DVR recordings online
Tmonique80
Newbie
I upgraded my STB in April. Should it take that long to adjust? How do I point it to the right DVR?
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Re: Cannot access list of DVR recordings online
tns2
Community Leader
Community Leader

They have been known to take more then six months to straighten it out, so yes check which one you are pointing to.

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Re: Cannot access list of DVR recordings online
CRobGauth
Community Leader
Community Leader

At the top of the app it shows what DVR you are connected to.

Just click it and see if you have an option for more than 1.

Can also try putting in a help ticket within the app.

I have found them helpful.

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