Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Cannot add subscribed channels to Roku

Posts: 1
Registered: ‎03-12-2017

Cannot add subscribed channels to Roku

Message 1 of 2

I'm currently subscribed to the Custom channel package "Kids & Pop." I tried adding the Freeform channel (which is included in my custom package) to my Roku, but when I sign in via my web browser, it says, "To watch Freeform, you must subscribe to a FiOS TV package that includes Freeform, such as Preferred." I've tried in multiple browsers, but keep getting the same error. Why can't FiOS check this package correctly? I was able to successfully add the E! Network, so no idea why this is happening.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Cannot add subscribed channels to Roku

Message 2 of 2

Can you actually watch FreeForm via a STB on a TV instead of via the Roku?  If not, then you need to discuss with Verizon why this isn't part of your package if it should be.  If you can watch it via an STB, can you watch it by logging in via a Web Browser from a PC?  If so, then it might be something with the Roku app which is broken.  If you can't watch it via the PC but can watch via the STB, then it sounds like there is a sync issue with the channel subscription verification process Verizon uses and you'd have to give them a call -- being that it's saying it needs a "preferred" package, I'm wondering if their backend doesn't yet differentiate the custom package groups.



How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title