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Cannot sign into WatchTBS.com to stream TBS

Cannot sign into WatchTBS.com to stream TBS

Bronze Contributor III
Bronze Contributor III
Posts: 177
Registered: ‎12-07-2008
Message 1 of 2

I keep getting an error when trying to sign into WatchTBS.com saying it does not recognize my verizon username or password.  However, when I sign into verizon's site as well as WatchTNT.com using the same credentials it works perfectly fine.  Cookies, cache, etc have been cleared....In addition, streaming TBS on Verizon's online TV site is broken with the following error: "We're experiencing problems trying to play this video. Please try again in a few minutes."  Please fix all of these incessant login issues before MLB playoffs start.  Thank you.

Moderator Moderator
Posts: 9,381
Registered: ‎03-18-2013
Message 2 of 2

Hi BigPete82,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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