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Cannot view or change services "Please contact the Verizon Local Business Office" Error

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A001122
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Contributor
Posts: 2
Registered: ‎03-06-2018

Cannot view or change services "Please contact the Verizon Local Business Office" Error

Message 1 of 4
(501 Views)

 

I am receiving that error whether I try Chrome, IE, or Firefox from multiple IP addresses. I am logged into my account and can see my services, but I cannot change them. Any time I try I get :

 

"We are looking up your account information and checking for available services.
This will only take a moment."

 

And then after 15 seconds or so:

 

"Please contact the Verizon Local Business Office
We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)"

 

I have not received any help from calling the number. Any ideas?

 

Thanks!

-Ashish

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,970
Registered: ‎11-04-2008

Re: Cannot view or change services "Please contact the Verizon Local Business Office" Erro

Message 2 of 4
(479 Views)

What do they say when you call?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
A001122
Contributor
Contributor
Posts: 2
Registered: ‎03-06-2018

Re: Cannot view or change services "Please contact the Verizon Local Business Office" Erro

Message 3 of 4
(469 Views)

They said that they can change the services for me. But I want to view and do it myself from the website. Not sure why it stopped working.

LawrenceC
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Posts: 10,692
Registered: ‎03-18-2013

Re: Cannot view or change services "Please contact the Verizon Local Business Office" Erro

Message 4 of 4
(412 Views)

This issue has been escalated to a Verizon agent.

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