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Cannot watch VOD HD rental

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Contributor
Contributor
Posts: 6
Registered: ‎05-31-2014

Cannot watch VOD HD rental

Message 1 of 7
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2nd time this has happened. I go to on demand, rent an HD new release & when I go to play it it's garbled, pixelated and unwatchable. Try reminding, pausing, etc but nothing works. I've seen others post about this issue and no solutions posted in the forum. Very annoyed that I spent money & can't watch it...
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Cannot watch VOD HD rental

Message 2 of 7
(7,360 Views)

VOD comes from over the internet. If one or two shows are bad it could be the content but if many shows are pixelating then it is either a router issue or ONT issue which would require a technician visit.

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Contributor
Contributor
Posts: 6
Registered: ‎05-31-2014

Re: Cannot watch VOD HD rental

Message 3 of 7
(7,332 Views)
Problem solved. I did the customer support we chat and they re-initialized the set top box. All is well now.
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Contributor
Contributor
Posts: 6
Registered: ‎05-31-2014

Re: Cannot watch VOD HD rental

Message 4 of 7
(7,331 Views)
*webchat
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Contributor
Contributor
Posts: 1
Registered: ‎07-09-2014

Re: Cannot watch VOD HD rental

Message 5 of 7
(7,194 Views)

I always have the problem of renting free TV shows which, once stopped, will not resume.  They only start from the beginning.  And of course the FF is disabled so that the advertisers get their time, so you have to sit through the whole thing again.  And the pause is so brief.  When trying to view a TV series on Demand, I almost always am prohibited from viewing the last 10 minutes of each show.  On Demand is obsolete.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Cannot watch VOD HD rental

Message 6 of 7
(7,186 Views)

Belongs in the Verizon Idea Exchange.  I believe its already listed there but don't remember its status.

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Contributor
Contributor
Posts: 1
Registered: ‎11-08-2014

Re: Cannot watch VOD HD rental

Message 7 of 7
(6,932 Views)

For whatever reason I can't rent on demand movies I'm told to call the usage company but every time I call I'm on hold twenty plus min.

If if my bill is paid I should be able to rent ten movies a day if I chose to do so

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