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Channel Guide Bounce

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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-22-2009

Channel Guide Bounce

Message 1 of 4
(6,272 Views)

On my QIP 7100 box (have not really tested it or noticed it on the other boxes), as you channel surf with the up/down buttons, the channel changes, the little guide box appears for that channel for a split second and then bounces back to the info box for the channel you just left.  It take maybe 10 seconds or so for the correct channel info guide to appear.  Very disconcerting.  What would cause this and can it be fixed?

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Channel Guide Bounce

Message 2 of 4
(6,248 Views)

This is a known problem that happens on some STBs. It is hopefully fixed in the new 1.7 level of the IMG that Verizon has begun distributing. All users should have the new level within the next month to month and a half.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-10-2009

Re: Channel Guide Bounce

Message 3 of 4
(6,164 Views)

@TEM3 wrote:

On my QIP 7100 box (have not really tested it or noticed it on the other boxes), as you channel surf with the up/down buttons, the channel changes, the little guide box appears for that channel for a split second and then bounces back to the info box for the channel you just left.  It take maybe 10 seconds or so for the correct channel info guide to appear.  Very disconcerting.  What would cause this and can it be fixed?

 


I have this issue, and haven't found a fix, but have a bit of a workaround.  After pushing channel up or down, I quickly push the FiOS TV button in the middle of the remote 2 times, and it updates to the proper channel.  A bit of a pain, but better than waiting for it to change.

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Contributor
Contributor
Posts: 1
Registered: ‎10-23-2009

Re: Channel Guide Bounce

Message 4 of 4
(6,024 Views)

I have the same problem but I will not wait over a month for a fix. Back goes the box.

 

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