Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Channel guide very slow to load

SOLVED
Reply
Spo
Contributor
Contributor
Posts: 5
Registered: ‎01-03-2018

Channel guide very slow to load

Message 1 of 13
(11,605 Views)

I was just upgraded to the vms1100 set top box and it now takes a full 5 seconds between the time I push the guide button on the remote and the guide shows up on my set. Does anybody know how to resolve this? This delay occurs on both of my set top boxes. Prior to the upgrade the guide would show up in 1 second or less

1 ACCEPTED SOLUTION

Accepted Solutions
Giarc117
Contributor
Contributor
Posts: 1
Registered: ‎05-28-2018

Re: Channel guide very slow to load

Message 9 of 13
(10,576 Views)

I am not sure if anybody hit on this solution yet but I have found a way to make the guide appear faster.  The problem seems to be when you set the filter to subscribed channels only.  The system must need to go out and get your account info each time you press the guide as opposed to having that information stored on the unit.  So, to fix this write down all of the channels you subscribe to and program them into either 'Favorites 1' or 'Favorites 2' and then set the guide filter to either 'Favorites 1' or 'Favorites 2' (whichever you programmed).  The guide comes up almost instantly.  This also has the added benefit of allowing you to program out those pesky channels you don't care about (shopping networks anyone?).  Good luck.

View solution in original post

12 REPLIES 12
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,966
Registered: ‎11-04-2008

Re: Channel guide very slow to load

Message 2 of 13
(11,560 Views)

Was it slow from day 1? Or has it gotten progesively worse?

If progressive, have you tried rebooting the box?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Spo
Contributor
Contributor
Posts: 5
Registered: ‎01-03-2018

Re: Channel guide very slow to load

Message 3 of 13
(11,494 Views)

It has been like this since day one. Rebooting had no effect

Seeker1437
Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 221
Registered: ‎01-01-2018

Re: Channel guide very slow to load

Message 4 of 13
(11,477 Views)

Have you also tried rebooting the router as part of your troubleshooting?

 

What happens if you try to navigate using the botton on the VMS directly? Do you notice the latency there as well?

Spo
Contributor
Contributor
Posts: 5
Registered: ‎01-03-2018

Re: Channel guide very slow to load

Message 5 of 13
(11,471 Views)

I have tried rebooting.  No change.  The buttons on the VMS have a smaller delay.  There is no guide button on the vms but when I push the buttons on the VNS the delay is aobut 2-3 seconds.  The delay when pushing the guide button on the remote is 5-6 seconds. 

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Channel guide very slow to load

Message 6 of 13
(11,460 Views)

Make sure you have things like interactive TV, recommendations and promotions turned off.  These and maybe some other things slowdown the guide a lot.

And if you previously had them turned off check again.  New firmware has been known to reset them.

Spo
Contributor
Contributor
Posts: 5
Registered: ‎01-03-2018

Re: Channel guide very slow to load

Message 7 of 13
(11,424 Views)

I tried turning off these options.  Minimal change in the delay (maybe down to 4 seconds)

redup2
Contributor
Contributor
Posts: 1
Registered: ‎04-09-2018

Re: Channel guide very slow to load

Message 8 of 13
(10,745 Views)

I just upgraded to the VMS1100, 1 on each TV, and Guide is still slow, 4 to 5 seconds, which is getting very old.  I've tried everything and no change!

Giarc117
Contributor
Contributor
Posts: 1
Registered: ‎05-28-2018

Re: Channel guide very slow to load

Message 9 of 13
(10,577 Views)

I am not sure if anybody hit on this solution yet but I have found a way to make the guide appear faster.  The problem seems to be when you set the filter to subscribed channels only.  The system must need to go out and get your account info each time you press the guide as opposed to having that information stored on the unit.  So, to fix this write down all of the channels you subscribe to and program them into either 'Favorites 1' or 'Favorites 2' and then set the guide filter to either 'Favorites 1' or 'Favorites 2' (whichever you programmed).  The guide comes up almost instantly.  This also has the added benefit of allowing you to program out those pesky channels you don't care about (shopping networks anyone?).  Good luck.

View solution in original post

Spo
Contributor
Contributor
Posts: 5
Registered: ‎01-03-2018

Re: Channel guide very slow to load

Message 10 of 13
(10,505 Views)

It was long and laborious and it is amazing to me that the verizon people havent figured a better way around then this but your technique worked.  Thank you

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.