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Channel guide

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Contributor Dsf1981
Contributor
Posts: 1
Registered: ‎08-04-2019
Message 1 of 7
(758 Views)

Our channel guide is gone and I have even rebooted.

6 REPLIES 6
Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 226
Registered: ‎12-06-2010
Message 2 of 7
(708 Views)

try rebooting your verizon router, then the STB. Check the coax connection to the box too.

Contributor chaydon89
Contributor
Posts: 2
Registered: ‎08-07-2019
Message 3 of 7
(669 Views)

Channel guide is blank.

 

I have tried resetting the set top box and the router but no luck. It's been like this for a week.

 

How do I fix this???

 

Thanks

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 226
Registered: ‎12-06-2010
Message 4 of 7
(618 Views)

Ok, try settings, guide, full guide. See if that does anything.

Contributor chaydon89
Contributor
Posts: 2
Registered: ‎08-07-2019
Message 5 of 7
(571 Views)

All menus are blank as well, other than icons, there is nothing.

 

This has been going for 2 weeks now.... very frustrating.

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Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 226
Registered: ‎12-06-2010
Message 6 of 7
(517 Views)

The guide info is created by the router. Are you using a Fios router? Did you try powering it down, wait 30 seconds and reboot? Are the cable connections to the router clean and tight? Are the cable connections from the ONT to the router clean and tight? Is there a splitter between the ONT and the router? If so try replacing that, or switching outputs on the splitter.

Contributor Fabfifty
Contributor
Posts: 1
Registered: ‎08-13-2019
Message 7 of 7
(471 Views)

I was having the same problem and this fixed it. Thank you!

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