Channel is unavailable and internet is down

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-18-2008

Channel is unavailable and internet is down

Message 1 of 3
Yesterday while watching tv, my picture froze and a message came up saying that the channel is unavailable and to call 1-866-962-1946 and enter error code 8801. Within an hour service was back up. Then a few hours later the same thing happened. Then last night around 11pm, it went down and as of this morning I was still not able to get it up and working. I called the number several times to perform the automated tests and talked to an agent yesterday when the service went down for the first time. Any ideas on what I can do? I ran out of time this morning to wait for an agent to assist me. Could this just be a local problem?
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Channel is unavailable and internet is down

Message 2 of 3

Where does "Internet Down" come into your problem ?


What Channel or Channels were giving you the error ?



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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Channel is unavailable and internet is down

Message 3 of 3
This might be a signaling issue coming to your home.  If you message me with your account info, I will run a test on your line and we can move on from there. 

Brian K
Verizon Telecom
Fiber Solution Center

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