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Channel pause pop up hangs

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JamesTX10
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-22-2009

Channel pause pop up hangs

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On my DVR the pop up that shows the channel and were in the program you are hangs on screen 90% of the time after resuming play. This happens when pausing live TV or when watching a recording. The only way to get it to go away is to open either the guide or the menu then exit out of that.

 

I called support and they reset the "modules" in my DVR but it still happens (this also cleared my favorites which I was not advised would happen). Is there any thing else that can be done? Do I need an exchange of the DVR?

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