Channels Missing? Cable plugged into TV, No Box
JoeyMac1
Newbie

Maybe someone can help me out.  We have a 19" Samsung tv in the kitchen with the coax cable plugged directly in, no converter box.  The channels seem to be scattered all over, such as 2-234 or something as opposed to 2, 4, 5, 7, 25, etc.  I can live with that.  However, a couple of days ago several channels we use to get have gone missing.  We use to be able to type 25-1 and get the local FOX station, 2-1 for PBS, etc.  Now those channels don't even show up.  Many channels now just say they are scrambled or have no signal.

I ran the autotune feature on the TV to clear out bad channels.  I have the main stations like NBC, ABC, CBS, but still cannot find FOX or PBS.  Cartoons save us sometimes with the kids!!

We are a little west of Boston.  Does anyone know how the channels are suppose to be setup without a converter?  Has there been any recent changes with FIOS that would have made these stations disappear?  The stations were here one day and gone the next.

Any insight would be great.  We miss the news and cartoons.  Also, if someone is familiar with this TV, maybe there is something I can do on that end.  19" Samsung HDTV, 4000 series.

Thanks.

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Re: Channels Missing? Cable plugged into TV, No Box
jackmcgann
Specialist - Level 1

There are reports on various other boards (dslreports, etc.) that verizon has begun to encrypt local channels, as recently allowed by FCC mandate. Many of these reports originate from users in VH06 (MA.) If it is the case, stand by for many other complaints. It's possible they are "testing the water" to see how many complaints result from one area. The following link gives them authorization to do so.

http://www.theverge.com/2012/10/15/3506030/fcc-allows-basic-cable-encryption-protects-consumers-open...

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Re: Channels Missing? Cable plugged into TV, No Box
JoeyMac1
Newbie

Thanks.  You might be right.  I was on chat help and was told that I require a converter box to watch basic programing.  They would not tell me if the channels I am missing have been encrypted, they just kept saying I need a box for every television.  I didn't need that box 3-4 days ago for the channels I was watching.

I asked to be transferred to Billing since the link you provided suggests that the FCC requires a free box for some period of time.  I was told they do not offer free equipment.  I mentioned the article and was told the only time free boxes were offered was when the switch to digital broadcast occured.  I pretty much got 1 word or single line answers from the Billing rep.  I would suggest if Lynette shows up on your chat, you immediately request a transfer to someone else.  Really not interested in helping.

I'll try calling when I'm not stuck at work.  Might be time to investigate Apple TV and other internet options.  I already pay too much for cable, now it's only getting worse.

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Re: Channels Missing? Cable plugged into TV, No Box
Hubrisnxs
Legend

do you pay for or have tv service in general with fios?

Re: Channels Missing? Cable plugged into TV, No Box
JustGotFiOS
Contributor - Level 2

My QAM tuners can pick up a small set of channels plus some sports channels, but overall the number is rather dismal and strictly limited to what I could get over the air. TWC in comparison has the channels from 1 through 70 in analog on its cable and that means even uncle Jo's old TV set still works.

I am not asking for analog channels to be provided, but more than just a handful of QAM channels would be OK. I wouldn't mind getting an SD box, but for the little viewing that I use the non-boxed sets (PCs with tuner card) for paying the monthly rent is not worth it. If we could buy the boxes I'd be more interested.

Alternatively, provide Internet based streaming of the subscribed channels beyond just a few selected shows. In that case TWC is way ahead of Verizon FiOS. And yes, I did post this in the idea exchange already. If that would help go and vote for it.

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Re: Channels Missing? Cable plugged into TV, No Box
PJL
Master - Level 3

@JustGotFiOS wrote:

...the number is rather dismal and strictly limited to what I could get over the air.


That's because Verizon is not required to provide you with anything but those in an unencrypted manner, thur requiring an STB (or at least cable card) rental to get all others.  And that may change based on a recent FCC ruling that allows cable companies to encrypt ALL channels.  Don't shoot the messenger here, it's just the way it is.

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Re: Channels Missing? Cable plugged into TV, No Box
JustGotFiOS
Contributor - Level 2

No, no, not shooting the messenger. I just think it sucks, that's all. It is a government backed ploy to suck more money from customers, nothing more and nothing less. I leave it at that, it won't add anything towards fixing the issue.

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Re: Channels Missing? Cable plugged into TV, No Box
PJL
Master - Level 3

@JustGotFiOS wrote:

No, no, not shooting the messenger. I just think it sucks, that's all. It is a government backed ploy to suck more money from customers, nothing more and nothing less. I leave it at that, it won't add anything towards fixing the issue.


Actually, the FCC made the change to allow cable provider to avoid signal piracy. 

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Re: Channels Missing? Cable plugged into TV, No Box
rokosz1
Newbie

I'm pretty much in the same boat -- eventually will have 5 TVs.  Already hate that I can't buy the (DVR) box (been renting at $25+/month for at least 3 years or so).  And in the interim FIOS did have that "dvr for life" deal -- Could I get it? a loyal customer?  Oh, no that's only for new suckers..errr customers.    Don't even want DVR capability at 3 of the five sets. (ie I need only one DVR and one STB (to get at the DVR). 

And as far as signal piracy -- What the hell use is that fios box stuck to the side of my house?  They can't load that with the decryption necessary and let the homeowner run wild?

I can't believe I'm actually thinking of going back to Cablevision.  When one evil weighs less than the other...

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Re: Channels Missing? Cable plugged into TV, No Box
rokosz1
Newbie

The electric company is fond of saying:  "We're only responsible for getting the juice to your house -- once its there, its up to you what you do with it."  Imagine if they started charging surcharges because you have _two_ ovens, or three automatic garage door openers -- or you start a green house in your basement,  Or decide you're only going to eat toast from now on...

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