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Channels are blank consistently

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Ben_J
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-13-2010

Channels are blank consistently

Message 1 of 3
(841 Views)

Consistently for the past 3 weeks, we lose channels 575, 583, 716, an 734 over the weekend until Monday morning.  Just a blank screen on SEC Network, Science Channel, FUSE, and IFC. 

 

Box restarts do nothing.  Unplugged all power and coax cables and reconnected.  Still channels are blank.  No messages that the channels are unavailable.

 

 

2 REPLIES 2
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Channels are blank consistently

Message 2 of 3
(828 Views)

Does it happen on more than 1 box?

Have you tried tighteting coax?

Start at ONT and work from there.

BTW, Science channel is 622 but you didn't list it.

583 is FS1.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Ben_J
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-13-2010

Re: Channels are blank consistently

Message 3 of 3
(741 Views)

Went though the whole checkout process with cust service.  All boxes affected.  All connections secure.  Channel outage is now pretty constant.  Looks like this has to be an upstream issue. 

 

I guess I'll have to take a half day off work for a tech to come out.

 

 

 

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