×

Switch Account

Choppy VOD Still.

Reply
Contributor dradam
Contributor
Posts: 3
Registered: ‎09-11-2014
Message 1 of 2
(699 Views)

I have enjoyed my fios for years but when I watch VOD movies I get starts and stops which are disruptive. I have taken a stepwise approach to solve the problem.

I run the standard actiontec router, quantaum dvr ,  25/25 speed

1) Had router replaced.-- no change

2) Upgraded ont from b- pon  to g- pon-- much improved but still glitchy VOD

3) Had all internal coax  lines and connectors checked - all within spec. Moved DVR boxes coax  cables to 1st  new splitter.-- still glitchy VOD

 

Last tech suggested that I should run an ethernet cable from ONT to Router.  

Would this likely make a difference to VOD?

 

Would it function automatically or would verizon have to switch it on. (I have already run a cat 6 just in case, it is standing by)

 

Would upgrading my internet speed make a VOD dfifference? I really don't want o pay more. Would this increase VOD performance ?

 

Would upgrading to a quantum router make a difference. It is my understanding that this new box offers more wifi frequencies, but does not improve ethernet speed?

 

Any thoughts would be appreciated.  Thanks

 

 

 

 

1 REPLY 1
Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 2
(658 Views)

How were cables checked?

What model STB do you have?

Running ethernet would only help if you had a cable issue between ont and router.

Yes, Verizon would need to be involved to reprovision Internet from coax to ethernet


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.