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Cisco 435 dvr problems recording and deleting recorded files

Cisco 435 dvr problems recording and deleting recorded files

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Copper Contributor splarty
Copper Contributor
Posts: 10
Registered: ‎07-13-2010
Message 1 of 14
(2,314 Views)

A few weeks ago my dvr, a cisco 435, rebooted itself. Any programs that I recorded on my external drive before that time do not delete properly. It appears that the the file space on the external is freed up but the names of the programs remain on the dvr recorded programs list (when I select them it gives me a message saying that the program was deleted (and if I exit then the dvr will update, which it doesn't)).

 

I also have problems recording, very occasionally (like today). The DVR will say that it is recording but when I go to watch the program (while it is recording) it just takes me to the same channel but at the current time. For example, I record golf programs, I let them record for about an hour and then start watching (to avoid the ads and commentary that is boring). I tried that today and it just kept taking me to the current time on the same station. I waited until the program fully recorded (checked the properties of the recording ... 3 hrs, channel, etc ... and everything was ok), and again tried to watch the program. It again just took me to the channel at the current time (which was about 1hr after the program was supposed to have recorded). This is the second time that this has happened.

 

Anyone got any solutions for either of these issues?

13 REPLIES 13
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 14
(2,273 Views)

To fix recorded program problems press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Copper Contributor splarty
Copper Contributor
Posts: 10
Registered: ‎07-13-2010
Message 3 of 14
(2,251 Views)

I tried your suggestion, the names of the deleted programs still show up on the dvr.

 

Any further suggestions?

Copper Contributor splarty
Copper Contributor
Posts: 10
Registered: ‎07-13-2010
Message 4 of 14
(2,201 Views)

I received one reply with a suggestion, which didn't work, any other suggestions?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 5 of 14
(2,190 Views)

We had escalated this thread to the private support board on 5/12. It would have sent you an email to the email you signed up for on the forums with the link to your private case. We posted twice on there and haven't heard back from you. Please go to http://forums.verizon.com/t5/support/casepage/thread-uid/439139 to access it. Since this was your thread escalated, only you will be able to access it.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Copper Contributor splarty
Copper Contributor
Posts: 10
Registered: ‎07-13-2010
Message 6 of 14
(2,155 Views)

I followed the link provided and it says that the message was deleted.

 

I didn't receive any emails from verizon about  this problem.

 

Could you provide me with instructions? (As the issue has re-occurred today).

 

Thanks!!

Copper Contributor splarty
Copper Contributor
Posts: 10
Registered: ‎07-13-2010
Message 7 of 14
(2,154 Views)

Its okay, the liink that you provided didn't work because my log-in had expired. I followed the link and filled out the form.

 

Thanks again!

Contributor MaxOliver
Contributor
Posts: 3
Registered: ‎10-18-2012
Message 8 of 14
(2,014 Views)

Hello,

 

i'm having this same issue with the Cisco 435 multi room w/ external hard drive.  I also tried the In Home agent fix - this did not resolve the issue either. I still have recordings I can't delete. How do I fix this?

Copper Contributor forzzaazzurri
Copper Contributor
Posts: 14
Registered: ‎03-31-2012
Message 9 of 14
(1,852 Views)

I'm having the same problem.  Delete a show that was recorded to either my internal or external hard drives but the title remains.  When you click on the title it says the show has already been deleted but its always there.  I've even done a reformat and they still remain.  Does anybody have anything further?

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Silver Contributor II
Silver Contributor II
Posts: 371
Registered: ‎10-23-2008
Message 10 of 14
(1,841 Views)

Hi forzzaazzurri,

 

Wow, a reformat. You really are desperate to get rid of them. I've been listening to these reports and they seem to all have two things in common:

 

  • the Cisco 435
  • an external hard drive

My suspicion is that there is a bug in how the 435 handles its file system after an external hard drive is attached. If there really is a solution to it, it has yet to be publicly posted. I will drop two links below. The first one is a link to a possible solution that seems to have worked for some people. The second one is a link to an Idea Exchange post where you can add your voice and your vote to getting this issue solved once and for all. Good luck!

 

Possible Solution

 

Vote for a solution


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