Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Cisco STB versus Motorola STB question

Reply
rdomdom
Contributor
Contributor
Posts: 2
Registered: ‎09-11-2012

Cisco STB versus Motorola STB question

Message 1 of 2
(1,036 Views)

I have not had and still do not have consistent audio with my FIOS TV service since Friday.  They only way I have been able to get sound back is to unplug the Cisco STB to reboot.  This only provide a temporary fix because audio only stays for at most 10 minutes.  I lose sound for ALL channels when the audio goes away.  I have done all of the Tier 1/2 troubleshooting with customer support with no success.  After the reading the forums, I saw some people recommend switching to the Motorola STB.  I requested through technical support if I can be switched to a Motorola box since I only have one set top box at my home.  They said they have to contact the sales department.  According to technical support, after speaking with the sales department, the sales department said that I cannot be switched from a Cisco STB to a Motorola STB because at the time of signup, whatever STB you get, you are stuck with it for the life of the contract.  Has anyone heard this policy before?  It is very frustrating because the new STB they are sending me will be the FOURTH Cisco box I will have be provided since I got the service in June 2012

 

1 REPLY 1
tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Cisco STB versus Motorola STB question

Message 2 of 2
(1,006 Views)

Maybe to be fixed in 1.9.1.  I don't think they started rolling that out to Cisco boxes yet. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title