09-01-2008 12:46 PM
My wife is deaf and depends on closed captioning. When we use the built-in caption on a FIOS HD/DVR, the speed at which captioning appears and disappears is too fast to read. If I view the same channel using one of our TVs built in captioning capability, it is fine. Unfortuately, we need to use the FIOS captioning capability for a projector that does not have built in captioning. How do I slow down the speed of the captioning?
09-02-2008 01:04 AM
We never even got the closed captioning to work on our box in the first place, so you're already a step ahead of me. My fiance tried monkeying with it, and it just wouldn't turn on.
Is there even a way to adjust the speed? I kinda thought that was something that was broadcast by each of the channels, and it wasn't really something you can adjust?
09-03-2008 03:43 PM
I don't think you normally can control the speed. However, since the closed captioning speed seems to be extremely fast only for FIOS, I assume there is a problem with the FIOS box (maybe firmware). Anyway, to give you a pointer, some of the outputs(I don't remember which) do not pass a closed caption signal. You may want to switch to a different output from the box.
Hope you get it working!
09-04-2008 02:34 PM - edited 09-04-2008 02:34 PM
I am having the same problem. I have been told by Verizon support, that they do not offer CC service within their box, and that CC must be turned on from the TV.
Of course, that doesn't work in High Def mode on our TV, so we are forced to use standard definition, with a high def receiver and TV 😞
It is also annoying to use the TV's CC decoder, as the TV CC decoder doesn't disable when you pull up the FiOS guide, therefore making it impossible to read the guide.
When using the built-in CC service of the Box, the CC service is disabled while using the menus or browsing the guide.
Comcast, Dishnetwork, and DirecTV all support closed captioning within their set top box. Verizon FIOS Does not ? (even though the box can physically do it, but Verizon has chosen to cripple it)
I am 99% happy with the Fios quality... but that they are choosing to not support the CC service is disappointing.
09-04-2008 03:08 PM
I have the HD-DVR STB and I am able to turn on CC at the STB. From the menu screen, select 'settings', 'accessibility', and then select 'closed caption'. I do concede that on certain channels the captions run extremely fast, and are impossible (for me) to read.
I also read in another thread that if you use an HDMI cable between the box and the TV, you will not be able to use the TV's built in CC decoder (as you indicate), but if you make the connections with component cables rather than an HDMI cable, you will be able to use the TV's decoder. Never tried it, so can't verify it.
09-04-2008 03:24 PM
09-04-2008 03:52 PM
If they didn't support CC service, why is it in the FIOS menu under the settings submenu?
Yep, and there ya are. Why is it that a company whose entire structure was built on communications...........can't seem to communicate?
I never escalated the problem because it never really bothered me that much.
It's interesting what you say concerning the HDMI vs Component cables. Directly opposite the info I read.
09-04-2008 04:35 PM
I did not escalate, as their answer was "Verizon does not support it, since that's a function of your TV".
The tech person is technicall correct, although it's a poor answer.
I really hope that someone @ verizon / FioS reads these forumns and considers the deaf population.
PS: Read the book it came with. It shows setting CC options, colors, fonts, etc.... guess Verizon forgot to disable the "Closed Caption - On / Off" option..
09-04-2008 07:03 PM
I too hope that FIOS reads this. They definitely advertise that they support CC. The CC is a function of the tuner. The FIOS Box acts as the tuner for HDTVs that don't have a built in tuner. My projector as with most projectors does not have a tuner or CC. Thus, it depends upon the HD Tuner that FIOS provides. I should be able to hook up a plain old computer monitor to FIOS and have the DVR do the CC. FIOS needs to get its act together and fix this problem. I too am going to contact FIOS and try to escalate this problem. Also, if they don't support CC why is this URL present:
09-12-2008 07:32 PM