Closed Captions issues

Guideoptions · ‎12-20-2018

A couple of questions/complaints about CC with FIOS

1. The fonts are absolutely horrible. All other providers have standard fonts, I have tried all combinations and they are all terrible.

2. There is no CC button on the FIOS remote! In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

CRobGauth · ‎11-04-2008

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

Edg1 · ‎06-24-2018

The star button below the 7 is the CC button.

Guideoptions · ‎12-20-2018

The button below the 7 key is "info" There is no star key

Edg1 · ‎06-24-2018

You remote doesn't look like this one?

Guideoptions · ‎12-20-2018

No. that is the old remote. The new one has voice activation, and no CC key.

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

Edg1 · ‎06-24-2018

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try.

CRobGauth · ‎11-04-2008

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

Stirling · ‎01-16-2019

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

Frustrating · ‎07-23-2019

Yes I also did figure out you can use voice. This said, the captions are still horrible. And you should also be able to turn them on/off with a button.

NewtoFiOSBB · ‎11-27-2019

Why is this marked as a solution when it doesn't answer the user's question? Could a moderator please remove the "go to solution" color change and link as this doesn't answer either of the questions the OP asked.

Also, no offense, but it would be nice to hear from an actual FiOS employee do they ever answer any of these questions on these forums?