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Closed Captions issues

Closed Captions issues

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Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 1 of 9
(1,576 Views)

A couple of questions/complaints about CC with FIOS

 

1.  The fonts are absolutely horrible.  All other providers have standard fonts, I have tried all combinations and they are all terrible. 

 

2.  There is no CC button on the FIOS remote!  In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

8 REPLIES 8
MVP Edg1 MVP
MVP
Posts: 1,076
Registered: ‎06-24-2018
Message 2 of 9
(1,562 Views)

The star button below the 7 is the CC button. 

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Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 3 of 9
(1,553 Views)

The button below the 7 key is "info"  There is no star key

MVP Edg1 MVP
MVP
Posts: 1,076
Registered: ‎06-24-2018
Message 4 of 9
(1,545 Views)

You remote doesn't look like this one?


verizon_rc2655008-01b_2.jpg
Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 5 of 9
(1,517 Views)

No.  that is the old remote.  The new one has voice activation, and no CC key.

 

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

MVP Edg1 MVP
MVP
Posts: 1,076
Registered: ‎06-24-2018
Message 6 of 9
(1,510 Views)

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try. 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 7 of 9
(1,483 Views)

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.


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Contributor Stirling
Contributor
Posts: 1
Registered: ‎01-16-2019
Message 8 of 9
(1,384 Views)

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

Contributor Frustrating
Contributor
Posts: 1
Registered: ‎07-23-2019
Message 9 of 9
(311 Views)

Yes I also did figure out you can use voice.  This said, the captions are still horrible.  And you should also be able to turn them on/off with a button.

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