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Closed Captions issues

Closed Captions issues

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Contributor Guideoptions
Contributor
Posts: 9
Registered: ‎12-20-2018
Message 1 of 12
(2,624 Views)

A couple of questions/complaints about CC with FIOS

 

1.  The fonts are absolutely horrible.  All other providers have standard fonts, I have tried all combinations and they are all terrible. 

 

2.  There is no CC button on the FIOS remote!  In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

11 REPLIES 11
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,460
Registered: ‎06-24-2018
Message 2 of 12
(2,610 Views)

The star button below the 7 is the CC button. 

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Contributor Guideoptions
Contributor
Posts: 9
Registered: ‎12-20-2018
Message 3 of 12
(2,601 Views)

The button below the 7 key is "info"  There is no star key

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,460
Registered: ‎06-24-2018
Message 4 of 12
(2,593 Views)

You remote doesn't look like this one?


verizon_rc2655008-01b_2.jpg
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Contributor Guideoptions
Contributor
Posts: 9
Registered: ‎12-20-2018
Message 5 of 12
(2,565 Views)

No.  that is the old remote.  The new one has voice activation, and no CC key.

 

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,460
Registered: ‎06-24-2018
Message 6 of 12
(2,558 Views)

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,763
Registered: ‎11-04-2008
Message 7 of 12
(2,531 Views)

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor Stirling
Contributor
Posts: 1
Registered: ‎01-16-2019
Message 8 of 12
(2,432 Views)

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

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Contributor Frustrating
Contributor
Posts: 1
Registered: ‎07-23-2019
Message 9 of 12
(1,359 Views)

Yes I also did figure out you can use voice.  This said, the captions are still horrible.  And you should also be able to turn them on/off with a button.

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Copper Contributor NewtoFiOSBB
Copper Contributor
Posts: 10
Registered: ‎11-27-2019
Message 10 of 12
(714 Views)

Why is this marked as a solution when it doesn't answer the user's question?  Could a moderator please remove the "go to solution" color change and link as this doesn't answer either of the questions the OP asked.

 

Also, no offense, but it would be nice to hear from an actual FiOS employee do they ever answer any of these questions on these forums?

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