×

Switch Account

Closed Captions issues

Closed Captions issues

SOLVED
Reply
Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 1 of 9
(1,547 Views)

A couple of questions/complaints about CC with FIOS

 

1.  The fonts are absolutely horrible.  All other providers have standard fonts, I have tried all combinations and they are all terrible. 

 

2.  There is no CC button on the FIOS remote!  In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

8 REPLIES 8
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,067
Registered: ‎06-24-2018
Message 2 of 9
(1,533 Views)

The star button below the 7 is the CC button. 

Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 3 of 9
(1,524 Views)

The button below the 7 key is "info"  There is no star key

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,067
Registered: ‎06-24-2018
Message 4 of 9
(1,516 Views)

You remote doesn't look like this one?


verizon_rc2655008-01b_2.jpg
Contributor Guideoptions
Contributor
Posts: 7
Registered: ‎12-20-2018
Message 5 of 9
(1,488 Views)

No.  that is the old remote.  The new one has voice activation, and no CC key.

 

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,067
Registered: ‎06-24-2018
Message 6 of 9
(1,481 Views)

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try. 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,509
Registered: ‎11-04-2008
Message 7 of 9
(1,454 Views)

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Stirling
Contributor
Posts: 1
Registered: ‎01-16-2019
Message 8 of 9
(1,355 Views)

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

Highlighted
Contributor Frustrating
Contributor
Posts: 1
Registered: ‎07-23-2019
Message 9 of 9
(282 Views)

Yes I also did figure out you can use voice.  This said, the captions are still horrible.  And you should also be able to turn them on/off with a button.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.