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Closed Captions turns itself on

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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎12-28-2010

Closed Captions turns itself on

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(1,977 Views)

Once or twice a week, with two different FiOS boxes (one a standard box and one a DVR), Closed Captions turns itself on. You then have to use the remote control and press the "Options" button and navigate the menus to turn it off.

 

Is there a button on the remote that will turn Closed Captions on that is possibly being pushed by mistake? I tried pressing every button on the remote and none turn on Closed Captions. The only way I can turn it on is to navigate through the menus (so I know it is not being set accidentally; we never use that "Options" button and never navigate that "Options" menu unless this problem forces us to).

 

Why is Closed Captions turning itself on and how can this be prevented?

 

Thanks to anyone who can help me out.

1 REPLY 1
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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎12-28-2010

Re: Closed Captions turns itself on

Message 2 of 2
(1,958 Views)

This keeps happening. It is very annoying. Does anybody know how to stop Closed Captions from turning back on?

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