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Contributor baxtjh
Contributor
Posts: 1
Registered: ‎09-30-2014
Message 1 of 20
(1,483 Views)

Verizon:

You are so frustrating!!!!!

 

It is tough to change the channel of a schedule recording and even tougher to find a place to file a complaint.

 

You make returning to Comcast appealing!

 

 

19 REPLIES 19
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,582
Registered: ‎11-04-2008
Message 2 of 20
(1,468 Views)

Probably because the channel/program is the basis of the recording.

Typically items like this have a key that can't be changed. My guess is that is why.

Can you change it in Comcast?


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Contributor cynny200
Contributor
Posts: 1
Registered: ‎11-07-2014
Message 3 of 20
(1,331 Views)

 Since I don't know where else to make a complaint, maybe someone here can help.  I signed onto a promotion that was with a 2 yr contract and the promotion was for only the first 12 months.  Right after that and since then the promotions were better and have all been for the whole 2 yrs.  I have called repeatedly to see what I can do as an existing and established customer to at least get as good as deal as other customers are getting, even if it was to renew the contract.  I have been told no on every call.  I guess Verizon puts more energy into getting the customers rather than keeping them and thats too bad as Im sure I can find another company who will care about accommodating me.  Recently AT&T who I get my cell with was on chat with me for something and out of the blue said "I see you can get a promotion here to lower your bill 30.00!"  Now thats customer service! 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,582
Registered: ‎11-04-2008
Message 4 of 20
(1,317 Views)

You signed up and were told the terms when you signed a contract.

Most service providers (cell, cable, credit cards, etc) offer great deals to gain a customer.

Once you are there, you aren't going to get the same deal as they already ahve you.

I have had them tell me they can give me a better deal if I call once my contract is up.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 5 of 20
(1,293 Views)

@cynny200 wrote:

I have called repeatedly to see what I can do as an existing and established customer to at least get as good as deal as other customers are getting, even if it was to renew the contract.  I have been told no on every call.


They do keep records/notes of every call so every time you called they already knew what you called about before. 

Contributor YmkaA
Contributor
Posts: 1
Registered: ‎11-09-2014
Message 6 of 20
(1,275 Views)

I had same issue, as CRob, and any one can contact me. Just got off the phone with the Rep. What can I say, there are 2 places at least I know right away to contact call 311 and  to file fraude at FTC.gov. Also to complain on every Social network. To tell every person I know about How I have been lied to.

2 representatives I have been talking to were Jasmin {edited for privacy} and Nicky {edited for privacy}. After talking to Jasmin she connected me to her supervizer, who promissed me to call back about the sales fraude and never did.

People, if you really want to do something about how you got treated, complain to those agency and disconnect from this company, dont let be fooled. Like I am about to do. When FTC will get repeted complaints on Verizon and the company will loose accounts, may be then they  will stop robbing us.

P.S. this Message is screenshooted and if you will decide to delet it from forum, it will be posted on every social network i KNOW, meens also russian networks too

Contributor firehorse55
Contributor
Posts: 5
Registered: ‎01-30-2015
Message 7 of 20
(1,103 Views)

I spent TWO HOURS on the phone tonight trying to resolve a problem caused by your website!  I first spoke with 'Angel' who tried to be helpful but ultimately ended up putting me on hold for half an hour (literally) waiting for a manager.  'Dan' answered, had an attitude, put me on hold off and on, was no help at all, and told me that 'only someone in the finance department could help me'----mind you, my balance is $0 which he confirmed.  I had no choice but to let him transfer me at 8:34 and guess what?  He neglected to tell me that I would get a recording because that office closes at 6:00!!!!

 

Let me sum up what's been going on:

 

1.  Ever since creating my account with Verizon, my name has been misspelled (still is)

2.  The email address was wrong from the beginning

3.  The account number on the bill is not the same number on the website account info screen

 

I have called 4 times and spoke to different people to get this information corrected as well as changing it online.  My name is still misspelled.  In addition, whenever I call, it takes half an hour for anyone to find my account based on information I have provided straight from the bill.

 

I called tonight because I have seen 'overdue bill' warnings on my screen this last week----even though my balance says $0.  Then today I get a bill in the mail for $260.04.  Once again I login and the balance still says $0----and I still get the popup warning that my account is overdue.

 

I go into the detail and my very first bill was in November.  I see four full monthly payments in payment history; all with a green checkmark which indicates 'successful payment'.  Three have confirmation numbers, one has a dashed line but STILL has the green checkmark.  Four successful payments, $0 balance but I get a bill and overdue warnings.  Angel said I do owe the $260.04 and that the fourth payment was returned because the system 'couldn't find my Verizon account number'.  Well since I made the payments all at Verizon.com which is confirmed in the payment detail, that sounds like a problem with Verizon.com!  Not to mention that if that's the case, and there was a problem, why didn't Verizon email me?  Call me?  Contact me somehow?  Indicate something other than 'successful payment' on my payment history screen?  None of that happened!  And we're talking about payments where the last one was made 1/22 so there was plenty of time for updates!!!!  Insufficient funds is definitely not the problem and this was confirmed by Angel.  So now what do I do? I'm not spending another 2 hours on the phone trying to fix a problem with YOUR system.  So I guess if you shut it off, so be it.  But I've made FOUR full payments in three months and I'm not paying any more.  So if you cut it off, you better not charge me any early termination fees.

Contributor firehorse55
Contributor
Posts: 5
Registered: ‎01-30-2015
Message 8 of 20
(1,100 Views)

Oh and one more thing, there is also not a single email message in my Verizon email inbox indicating a problem with any payment or my account status.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 9 of 20
(1,088 Views)

Hello firehorse55

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Contributor firehorse55
Contributor
Posts: 5
Registered: ‎01-30-2015
Message 10 of 20
(1,038 Views)

I still haven't heard from any Verizon Rep.  I called again tonight and guess what the rep did?  She again transferred me to 'financial services' and guess what???  Again----they are closed!!!!   Does this department even exist????  And by the way I've been having horrible internet problems for the last week.  The connection was measured by your support techs at .56 on your speedtest site.  After a reboot of the router it worked.  Until it didn't.  And this continues to happen over and over.  Not to mention I signed up for service at $79.99/month but I"m being billed for $130.02 every month---WTH???  I called tonight to try and resolve the horrible billing issue----which by the way all four payments are still showing as SUCCESSFUL on My Verizon and you STILL say I owe $260.04.  These payments were made on your website and were successful but you still threaten to shut off service!  I would imagine by now I would have gotten some notice from somewhere if these payments had any problem but I haven't and again, insufficient funds was certainly not the problem.  So what is going on????

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