Switch Account

Connect FiOS TV One Mini Box wirelessly via 3rd party router?

Connect FiOS TV One Mini Box wirelessly via 3rd party router?

Posts: 2
Registered: ‎02-04-2020
Message 1 of 4

I have FiOS TV One and I have one Mini box connected to my main box wirelessly.  Before this setup, I always had the wireless for the Quantum Gateway Router disabled in favor of a more powerful $400 Netgear router that is connected via Ethernet to the QGR.  My Netgear provides excellent signal throughout my house and into my yard.


It seems that the Mini cannot connect via my Netgear and instead has to connect to a wireless network controlled by the QGR directly despite my Netgear just acting as an access point for the QGR.  My Mini is constantly complaining about network signal and the QGR is now constantly competing for 5ghz channels with my Netgear which seems to be causing minor issues for all wireless devices (phones, Google homes, etc.).


So ... Why can't my Mini box connect to my home network via my Netgear which is connected by Ethernet to my QGR?  Why does the Mini need to connect to the QGR directly resulting in poor performance and competing networks?

Posts: 1,582
Registered: ‎06-24-2018
Message 2 of 4

If you have the TV and the mini off. Hit Ok Ok and it will bring you to the diagnostic screen hit the back button to go the Main Menu. Option 4 is Network Configuration. 
I read other posts of people manually setting the wifi to their own router. I don’t have TV One so I can’t say for sure. It’s worth a try. 

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 603
Registered: ‎12-06-2010
Message 3 of 4

You could also go into the wifi setup menu in the qgr and set the 5ghz net to a fixed channel. Download netgear wifi analytics and see which channel it recommends. Set up the QGR to whatever is best.

Posts: 2
Registered: ‎02-04-2020
Message 4 of 4

Omg thank you so much!  This worked like a charm.


To get to the diag screen I had to turn both TV and Mini off, then hit power button to turn both the TV and Mini back on (using my glorious old school FiOS remote) and then quickly hit ok ok after the second power button flashes (my old school remote cycles and turns the TV and then the Mini on in turn).


The wifi setup was extremely straight forward and I was able to disable my Quantum Gateway wireless afterwards.  

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.