01-12-2015 03:53 AM
Our TV is not showing the FiOs screen and I have tried just about everything. After experiencing pixilation problems (and determining they were not related to the cables), Verizon sent us a new settop box. One would think that disconnecting the old one and hooking up the new one would be pretty straight forward, right (its the same model)? So I attached the new box and there was no picture (blue screen). I'm using an HDMI and we're not having any issues with the internet connection. I think I've checked everything and cannot figure out a solution. So far I've tried/checked:
I believe the issue has to be the connection is between the set top box and the TV, but I cannot figure out what to do. We know the HDMI cable works. We know the TV works. We know the set top box works.
I'm perplexed; it is not hard to set up the box, and I've done it plenty of times without a problem. I feel like there must be something simple that I'm missing and I have tried every chat, etc. and cannot find something that matches my problem. Any ideas?
01-12-2015 08:00 AM
The one thing I didn't see in your list of things you've tried is changing the TV input. Make sure the TV is set to the corect HDMI port for it's input. Using a channel number means you're set to the tuner input, not an HDMI input. Many TV's have multiple HDMI inputs, make sure you select the right one.
You might also want to try unplugging the TV from power and then plugging it back in (i.e. reset).
01-12-2015 01:03 PM
Thanks - yes, we've tried changing the HDMI input, and making sure we have it set to the right one. And we've tried powering off a few times.
08-21-2018 08:11 AM
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