Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Continual problems with VOD plus SICK OF HAVING CUSTOMER SERVICE OUTSOURCED TO INDIA!

Reply
dyer33704
Contributor
Contributor
Posts: 1
Registered: ‎10-20-2012

Continual problems with VOD plus SICK OF HAVING CUSTOMER SERVICE OUTSOURCED TO INDIA!

Message 1 of 1
(533 Views)

Why are we required to live up to our end of the agreement and pay our bills but Verizon is not required to live up to their end by providing decent service? Seems my VOD goes out numerous times but with no refund in my bill.  Seems VOD is out AGAIN in the area only AFTER a "customer service agent" in INDIA kept me doing trial fixes for an HOUR rather than checking to see if there was an outage.  Evidently they are not notified.

 

It's time to start boycotting companies that outsource in the name of higher profits.  As a customer, it makes me sick to get canned responses that are read from a script from someone in another country!

 

Am going to check DirectTV and Brighthouse to see if they outsource.  I am going to go with whoever does NOT outsource to other countries. Actually, with the new LED and LCD flat screens, you can get excellent reception with a simple SMALL antennae outside!

 

Bye Verizon!!!!!!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title