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Continuing Guide Issues

Continuing Guide Issues

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Bronze Contributor III
Bronze Contributor III
Posts: 177
Registered: ‎12-07-2008
Message 1 of 8
(11,829 Views)

I'm continuing to have guide issues and was wondering if one of the employees who frequents this board would be willing to look into it to see what the deal is.

 

I've been trying to record a season series of the Dodger games on FSN Prime Ticket (Channel 77 in Southern California).  The problem is, Prime Ticket airs a lot of repeats of the game later that night or even the next day.  Sometimes Prime Ticket even shows the repeat of the previous Angel game in the morning.  All of these repeats are marked as "New" and so ALL of them get recorded, even the repeat Angel games get recorded because all baseball games show up in the guide as "MLB Baseball."  In this case I end up with 3 or 4 recordings per day and because the guide data is so bad I can't tell which recording is actually the real one.  If, on on the other hand, I set the series to just record "New with no repeats/duplicates", it only records the first game of every series, none of the other games get recorded.  The fix to this would be to make sure that none of the repeats are marked as "New".  Please work with the data provider to fix this issue as soon as possible as it is very frustrating.

7 REPLIES 7
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 2 of 8
(11,810 Views)
This is one of the major complaints about the guide that Verizon uses. The company that they use for the guide info is notorious for having incorrect information and you will see many threads here complaining about the same underlying problem of incorrect info in the guide. Verizon is aware of it. And I know that it has been reported a number of times but so far, nothing has been done about it.



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Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008
Message 3 of 8
(11,801 Views)

Don't count on this issue being fixed on Verizon's own DVRs until they change guide data providers to one that correctly handles sports.  We've been reporting the same issue since early 2006.

 

You won't have the this issue on FiOS with a TiVo, Moxi, or Vista CableCard PC, which provide superior guide data.   On my TiVo, I have a series recording for my favorite sports teams so new games are recorded whenever their air, regardless of channel where they are shown, with never any repeats of the same game.  Screenshot example:

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
Bronze Contributor III
Bronze Contributor III
Posts: 177
Registered: ‎12-07-2008
Message 4 of 8
(11,716 Views)
Just out of curiosity, how does Tivo deal with a sports team being broadcast on multiple channels at the same time... For example, on Friday nights in the NBA, the Lakers are often broadcast both locally on KCAL9 and nationally on ESPN.  Does Tivo know if you prefer the national broadcast or vise versa, or does it just record both?
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 5 of 8
(11,713 Views)
Actually with tivo you tell it to record the series and channel. For example. If I search for NCIS, I find that it is showing on a local channel, USA, and ION tv. When I tell it to record, If I select the show that is on USA, it will ignore the ones on the other channels. Unless I set up another recording on the other channel as well. Now my tivo is about 3 years old, so I dont know if it has changed recently but as far as I know, this is still accurate.



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Bronze Contributor III
Bronze Contributor III
Posts: 177
Registered: ‎12-07-2008
Message 6 of 8
(11,710 Views)

@spacedebris wrote:
Actually with tivo you tell it to record the series and channel. For example. If I search for NCIS, I find that it is showing on a local channel, USA, and ION tv. When I tell it to record, If I select the show that is on USA, it will ignore the ones on the other channels. Unless I set up another recording on the other channel as well. Now my tivo is about 3 years old, so I dont know if it has changed recently but as far as I know, this is still accurate.
 
That is not what is being described by Ken, at least for recording sports....

On my TiVo, I have a series recording for my favorite sports teams so new games are recorded whenever their air, regardless of channel where they are shown, with never any repeats of the same game.

Silver Contributor IV
Silver Contributor IV
Posts: 585
Registered: ‎10-22-2008
Message 7 of 8
(11,702 Views)
 

@BigPete82 wrote:
Just out of curiosity, how does Tivo deal with a sports team being broadcast on multiple channels at the same time... For example, on Friday nights in the NBA, the Lakers are often broadcast both locally on KCAL9 and nationally on ESPN.  Does Tivo know if you prefer the national broadcast or vise versa, or does it just record both?

TiVo gives you two basic options for series recordings.  A season pass is a series recording for a single channel.  A wishlist is series recording (with a customizable name) that searches all channels.  The TiVo always compares guide data across multiple channels so the same game is never recorded twice, even if it is showing on multiple channels at the same time.

 

If you create a team-specific series recording for all channels (using a wishlist), the TiVo records the program from the lowest numbered channel that is enabled (checked) in your Channel List.  Since the SD channels are the lowest numbers, I've removed those from my channel list so the games are always recorded from the HD channels.

 

As an alternative, you could create separate season passes (series recording on a specific channel) for MLB Baseball on your local channel and regional sports network.   If the same game is shown on both channels at the same time, the TiVo records from channel you've given higher priority in Season Pass Manager.  This more traditional method doesn't work for me, because my RSN shows MLB games from two different teams (I don't want to record the other team's games).  I need a team-specific series recording.

 

 


@spacedebris wrote:

Actually with tivo you tell it to record the series and channel. For example. If I search for NCIS, I find that it is showing on a local channel, USA, and ION tv. When I tell it to record, If I select the show that is on USA, it will ignore the ones on the other channels. Unless I set up another recording on the other channel as well. Now my tivo is about 3 years old, so I dont know if it has changed recently but as far as I know, this is still accurate.

The screenshot above uses a wishlist, as you can tell by the star icon on the folder.

 

The setup on a Washington Nationals wishlist looks like this:

 

 

 

Every new game is recorded -- so long as it doesn't conflict with programs I've given higher priority -- with 30 minutes of padding, regardless of date, time, and channel, and without any repeats or duplicates.  All games are organized into a single folder with the team name; inside the folder, I see who they are playing, the date of the game, and the source channel.

Message Edited by KenAF on 08-21-2009 03:26 PM
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 8 of 8
(11,687 Views)
Why would you paste a pic with the Washington Nationals? I hope that wasn't your TiVo KenAF. =P
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