For nearly a month now I have had problems with VOD. Any time I try to use VOD, whether its HBO, Showtime or one of the other channels, the video starts and immediately pixilates and the audio breaks up. I have had two different FIOS techs to my house and the last tech after spending hours checking everything finally convinced the people at the "central office" that the problem was at their end. They promised to fix, reset or replace one of the cards at the CO to fix the problem overnight. When I checked the next day, the problem had gotten worse -more pixilation, broken up audio. On 6 consecutive days I have called tech support and each day they tell me they are in the process of resetting or replacing the card and give me a time by which they expect the problem to be fixed. Needless to say, when I check the next day, the issue had not been resolved. I did learn from the tech that the problem card is something called a GigE card. At this point there must be hundreds if not thousands of other FIOS users experiencing the same problem. It is now going on a month since VZ has been unable to provide me a service they promote so heavily. And since I only watch TV in a time shifted manner, the triple play that costs me over $180/month has become virtually worthless to me.
VZ needs to address this problem. If not, I guess I will have to do the unthinkable and switch back to Cablevision.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have not heard back from you on the issue. If you still have any VOD issues please open a new thread.
Josh B
mrcosta1,
We never heard back from you on the VOD issue & so we are closing the private support case at this time. If you still require assistance, please create a new post.
Thanks,
Paul C.
Start a new topic or ask questions in the open forum.
