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Controller skipping channels when surfing

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Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Controller skipping channels when surfing

Message 1 of 5
(1,805 Views)

I do NOT have any favorites set up, etc but when surfing using the remote control up/down channel buttons, some channels are skipped. I cannot figure out why.

 

Please help/advise.

 

Thank you.

4 REPLIES 4
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Controller skipping channels when surfing

Message 2 of 5
(1,744 Views)

It would help if you tell us what channels are being skipped and what TV package you are signed up for.

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Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Re: Controller skipping channels when surfing

Message 3 of 5
(1,678 Views)

NBCSports (Channel 590) and DIY (667).

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: Controller skipping channels when surfing

Message 4 of 5
(1,670 Views)

What ahppens if you tune to them directly? Can you see the content?

Do they show up in the guide?

Have you tried to reboot the box?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Controller skipping channels when surfing

Message 5 of 5
(1,657 Views)

Try rebooting the STB by pulling the power out for 15 seconds then plug it back in and wait a few minutes for the STB to reload. When it is finished reloading check the channels to see if they stopped skipping.

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