Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Controller skipping channels when surfing

Reply
Cust1234
Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Controller skipping channels when surfing

Message 1 of 5
(2,261 Views)

I do NOT have any favorites set up, etc but when surfing using the remote control up/down channel buttons, some channels are skipped. I cannot figure out why.

 

Please help/advise.

 

Thank you.

4 REPLIES 4
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Controller skipping channels when surfing

Message 2 of 5
(2,200 Views)

It would help if you tell us what channels are being skipped and what TV package you are signed up for.

Cust1234
Contributor
Contributor
Posts: 2
Registered: ‎05-12-2015

Re: Controller skipping channels when surfing

Message 3 of 5
(2,134 Views)

NBCSports (Channel 590) and DIY (667).

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Controller skipping channels when surfing

Message 4 of 5
(2,126 Views)

What ahppens if you tune to them directly? Can you see the content?

Do they show up in the guide?

Have you tried to reboot the box?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Controller skipping channels when surfing

Message 5 of 5
(2,113 Views)

Try rebooting the STB by pulling the power out for 15 seconds then plug it back in and wait a few minutes for the STB to reload. When it is finished reloading check the channels to see if they stopped skipping.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title