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Chat is available during business hours and customer service phones can be reached at any time. Please try again, perhaps at a different time during the day.
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Since I did not get a reply to my last post I tried live chat again (during business hours) and got the message that it is not available. Thoughts anyone?
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Update: Just got through to a nice live person at customer service who will send me a new set-top box. Hint for everyone frustrated by the automated phone system: press "0" once you specified the trouble area and the system will put you into the phone queue right away.
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We've been having issues with our set top boxes for the past few days. The latest is the error" no data connection". The STB's have IP addresses but can't be pinged from any of our computers.
I've turned off the STBs and the router several times with no results. Had the live chat guy on the other day, he couldn't do anything to solve this either.
Does anyone know how Direct TV compares to FIOS for TV service? We're paying way too much per month (internet, tv, phones) to endure this crap.