The ONLY reason I continue to pay for TV service is because I am a sports fan who enjoys watching games live. My favorite team is the NY Yankees, and the YES network has been on a one hour delay all weekend. I spent well over an hour yesterday learning that not one human being that can help is employed over the weekend. You do have people if I want to add services and spend more money...but not one bit of technical support. I will most likely be cancelling my account this week, as this makes your service completely useless to me at this point. Huge fail Verizon.
Hi
ttimmons,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
