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DVR Anywhere Help

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,851
Registered: ‎11-04-2008

DVR Anywhere Help

Message 1 of 2
(534 Views)

 

I have Quantum service with 6 tuners.

I just got the APR3.0 release that is supposed to allow DVR Anywhere.

I don't see the option to remote play my DVR recordings via the app.

So I sent a request via the APP.

They say they don't see Quantum service on my account.

So I chatted with support.

They say no I do have Quantum service.

So I went back to app support to tell them that.

They said they looked and no I don't.


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Moderator Moderator
Moderator
Posts: 9,913
Registered: ‎03-18-2013

Re: DVR Anywhere Help

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(529 Views)

Hi CRobGauth ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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