Hi,
We have the Home Media DVR running the 1.9 firmware and have had an eSATA hard disk attached for a few months. After we started noticing the bug I'm going to describe, I disconnected the hard disk and the DVR successfully restarted without the use of the drive - it started recording programs to the internal disk again.
Over the last few months we've played back recorded programs that show in their information and their progress bar a program length that indicates that the DVR recorded the entire duration of a show. However, during playback, somewhere in the middle of the recording, the DVR exits the program and prompts as if it reached the end of the recording. When we start playing the program again, we can FF through the point that we experienced a cutoff, but then when we try to go back to normal speed, the program exits again. We can't figure out how to watch the complete recording.
We've observed this with programs recorded to both and external drive and, this evening, with one recorded to the internal drive. The last two instances I've observed have been with standard-def programming, but we may have seen with HD programs as well. However, based on the last two observations, I believe I'm seeing a pattern. The recordings that exhibited this bug were being recorded at the time we used the DVR to play back other programming. The point that the recording exits may actually correspond to the time at which we started using the DVR during the recording of the program. This seems like something that Verizon should be able to easily test and verify.
Right now I'm running the Set-Top Box Auto-Correct function, but I'm posting this detailed account to see if others have experienced this bug and to see if Verizon can attempt to replicate and fix the issue.
