08-29-2011 08:02 PM
We have the Home Media DVR running the 1.9 firmware and have had an eSATA hard disk attached for a few months. After we started noticing the bug I'm going to describe, I disconnected the hard disk and the DVR successfully restarted without the use of the drive - it started recording programs to the internal disk again.
Over the last few months we've played back recorded programs that show in their information and their progress bar a program length that indicates that the DVR recorded the entire duration of a show. However, during playback, somewhere in the middle of the recording, the DVR exits the program and prompts as if it reached the end of the recording. When we start playing the program again, we can FF through the point that we experienced a cutoff, but then when we try to go back to normal speed, the program exits again. We can't figure out how to watch the complete recording.
We've observed this with programs recorded to both and external drive and, this evening, with one recorded to the internal drive. The last two instances I've observed have been with standard-def programming, but we may have seen with HD programs as well. However, based on the last two observations, I believe I'm seeing a pattern. The recordings that exhibited this bug were being recorded at the time we used the DVR to play back other programming. The point that the recording exits may actually correspond to the time at which we started using the DVR during the recording of the program. This seems like something that Verizon should be able to easily test and verify.
Right now I'm running the Set-Top Box Auto-Correct function, but I'm posting this detailed account to see if others have experienced this bug and to see if Verizon can attempt to replicate and fix the issue.
08-31-2011 04:07 PM
Please send me a private message if the auto correction did not fix this. It might not effect the existing flawed recordings, but if new recordings are doing the same please let me know. In that case, we would want to reprogram your DVR.
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan
12-13-2011 06:33 AM
12-16-2011 04:58 PM
I'm having this issue as well. I also noticed it seems to happen to recorded shows that are being recorded while other ones are being watched. I have reset the box (I think) through the automated wizard, which seems to focus on no picture/ no sound issues.
I have also manually reset the box by just unplugging it. I must say that many answers here are "send me a private message and I can help" This is hardly the sort of help one expects to find on a discussion board. If there is an answer, why can't it be shared?
by the way, my box is a QIP 7232 2
12-16-2011 05:13 PM - edited 12-16-2011 05:15 PM
12-19-2011 10:57 PM
Yes I'm having this problem also. I'll be fast-forwarding through a show and when I push play it ends it and I have to start over from the beginning. It's extremely frustrating. I'd like to know how this can be fixed.
12-21-2011 02:08 PM
01-17-2012 04:45 AM
I am having the same problem ever since the upgrade to 1.9.
- Lots of random resets
- Some programs do not fully record
- When watching some programs they just end abruptly even when fully recorded
- many programs are broken into multiple recordings
- autofix results in an error message