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DVR/STB/Remote issues - Help Needed

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Contributor
Contributor
Posts: 2
Registered: ‎03-09-2009

DVR/STB/Remote issues - Help Needed

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New to Verizon FIOS (Installed about 2 weeks ago).  Have a few issues. Any help is appreciated

 

1) When im on the Home Media DVR and i fast forward through a program, when i stop or hit play, an extremely loud beep that lasts for 1-3 seconds comes from the speakers.  How do i get this to stop, what is causing it, etc?

 

2) When i fast forward from one of the STB (regular HD box), if i hit FF once, it fast forwards pretty slow, if i hit it again, it goes somewhat faster.  The problem is.  When i hit it that 2nd time, it seems that 70-80% of the time, it jumps me back to an early portion of the program.  I.E.  Was watching the 2 hour episode of "24", was one hour and 20 min in, got to commercials, i hit FF twice and it jumped me back to 23 minutes in.  Tried again at next commercial break and it jumped me back to 11 minutes in.  What is the deal here?  How do i fix it?

 

3) Are there only 2 fast forward speeds on STB?  I came from Brighthouse that had 4 speeds, im a little disappointed with only 2 speeds.  Can anyone verify?

 

4) The remotes seem to take 2 seconds or so to register when performing any function other than changing channels.  When i hit FF or REW, DVR or Last, it seems to take a few seconds to kick in.  Is this a known issue, or possibly my box or remotes?

 

Thanks for any and all help

6 REPLIES 6
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: DVR/STB/Remote issues - Help Needed

Message 2 of 7
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All the issues there seem to be fixed in the new software rollout they are doing now. I have the update on my STB and they work great now. They are rolling them out per market and should have everyone done in the next month or two. 
Contributor
Contributor
Posts: 2
Registered: ‎03-09-2009

Re: DVR/STB/Remote issues - Help Needed

Message 3 of 7
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So they are known issues then?  Is there a reference or schedule for the roll out?  Im in Tampa (well, St Pete) Florida, and i would DEFINITELY like these issues fixed. 

 

How is each issue resovled?  I.E. are there more fast forward speeds?  better remote recognition?

Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: DVR/STB/Remote issues - Help Needed

Message 4 of 7
(5,515 Views)

Sorry the ff speeds are the same. On the main MR-DVR there are 3 ff speeds, where the remote STB has 2 ff speeds. I think they did that because how the remote system works, it has slower responses being remote. But with the update you will not need to worry about the ff, because you will not get the hub error. I was one of the first people to get the update and I have not seen the hub error yet.

 

As far as a time frame I don't believe there is any thing public about it, I think the only thing they have said is it is going to be rolled out per market, and one market a week. But nothing on the order of the markets.  

Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: DVR/STB/Remote issues - Help Needed

Message 5 of 7
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They used to have 4 speeds on the main DVR and 3 on the remotes, but last year they reduced them, I don't know why.
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: DVR/STB/Remote issues - Help Needed

Message 6 of 7
(5,511 Views)
thats what I put at first, but I did not count the play speeds, just the ff speeds.
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: DVR/STB/Remote issues - Help Needed

Message 7 of 7
(5,507 Views)
That's what I meant, FF & Rew, not Play. They used to have more, I don't know why the reduced them.
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