Apparently my DVR (motorola quip7232) had its firmware updated in the past 24 hrs. I didn't get any warning, but the interface now looks different from yesterday. Menus, color patterns, screen buttons..Everything has been changed. I like the improvement but I DON'T LIKE THE SURPRISE....the surprise that came along with this upgrade is that my DVR is empty!!!
I probably had 4-5 movies, 10-15 series episodes and 10-15 misc shows that I wanted to watch.....WHAT THE HELL!!!!!
Can Verizon at least let me manage this transition?...If I knew it, I would have delayed this upgrade and managed with my recordings.
Also, my recording schedule has gone!!!....VERY VERY VERY POORLY MANAGED!!!
My dvr upgraded last night and i did not lose my recordings. What happened to you was an exception, not the rule. You should call Verizon to complain as they don't always read these messages. This forum is for user to user discussion.
I have exactly the same problem. First all of my recordings disappeared but the recorder still said it was 47% full. The Troubleshooter suggested rebooting and reassured my that none of my content or settings would be lost. it lied! After rebooting, the recorder is now 0% full and all my recorded shows and series are gone. I have been on hold with Verizon for 45 minutes so I suspect I am not the only one with this problem.