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DVR Upgrade Fee

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎06-16-2009

DVR Upgrade Fee

Message 1 of 3
(1,533 Views)

Is there any way to avoid the $40 DVR upgrade fee (I have one of the old 7000 series ones)?

 

Also, do I need to upgrade the 7100 STBs i have as well?

 

Thanks...

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Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: DVR Upgrade Fee

Message 2 of 3
(1,528 Views)

Sure.  Tell Verizon you'll switch service to the competetor.  Also be prepared to actually get disconnected if retention is not interetested in you as a customer.

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Silver Contributor II
Silver Contributor II
Posts: 371
Registered: ‎10-23-2008

Re: DVR Upgrade Fee

Message 3 of 3
(1,497 Views)

There are 3 main reasons to want to exchange your DVR/STB:

 

1.) Your current DVR/STB is malfunctioning.

 

In this case, you can get a free replacement. However, it might not be an upgrade.


2.) You have a model 6200 or 6416 and cannot tune to certain HD channels included in your subscription package.

 

In this case, you can get a free upgrade. But while a replacement DVR will most likely have a 500GB drive, it is not required to.


3.) You just want a DVR with a 500GB drive.

 

In this case you will have to pay the $40 upgrade fee.

 

I've heard that it is possible to go to your local FiOS store and beg for one. But I can't promise results.


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